Shipping policy
Thank you for choosing Byova. We are committed to providing a convenient, reliable, and transparent shipping experience for our customers throughout the United States.
This Shipping Policy explains our order processing procedures, shipping destinations, estimated delivery times, tracking information, shipping fees, and how we handle shipping-related issues.
By placing an order through Byova, you acknowledge this Shipping Policy, subject to your rights under applicable law.
1. Shipping Destinations
Byova currently ships products within the United States only. We do not currently offer shipping to international destinations outside the United States.
Shipping availability and applicable shipping options will be displayed at checkout based on the delivery address provided.
Customers are responsible for providing a complete and accurate U.S. shipping address, including the street address, city, state, and ZIP code.
If you have questions about shipping availability, please contact us at support@byova.shop.
2. Order Processing Time
Orders are generally processed within 1–2 business days after payment has been successfully confirmed.
Order processing may include payment verification, product availability checks, picking and packing, and preparing the package for shipment.
Order processing time is separate from shipping transit time. Processing may take longer during holidays, promotional events, periods of high order volume, or unforeseen circumstances.
If we cannot ship an order within the applicable promised timeframe, we will provide any notice, revised shipment information, cancellation option, or refund required by applicable law.
3. Order Cutoff Time
Our standard order processing cutoff time is 4:00 PM EST (Eastern Standard Time, UTC−5) on business days.
Orders placed before 4:00 PM EST may begin processing on the same business day. Orders placed after 4:00 PM EST may begin processing on the next business day.
The cutoff time applies to order processing and does not guarantee same-day shipment or delivery.
EST refers specifically to UTC−5. During daylight saving time, U.S. Eastern locations generally observe Eastern Daylight Time (EDT, UTC−4). Our stated cutoff is 4:00 PM EST unless otherwise communicated.
4. Estimated Delivery Time
Our standard estimated delivery timeframe is generally 3–5 business days after shipment.
The overall estimated timeframe is approximately 4–7 business days, consisting of:
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Order processing: 1–2 business days.
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Shipping transit: 3–5 business days after shipment.
These timeframes are estimates and are not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, weather, holidays, address accuracy, and other circumstances.
Any different delivery estimate specifically displayed and applicable to your order will be communicated at checkout or through the relevant order notification.
5. Business Days
Business days generally refer to Monday through Friday, excluding applicable U.S. federal holidays and carrier holidays.
Orders placed on Saturdays, Sundays, or holidays generally begin processing on the next applicable business day.
6. Shipping Confirmation
Once your order has shipped, we may send a shipping confirmation email containing available shipment details.
Depending on availability, this information may include:
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Order number.
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Shipping date.
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Shipping carrier.
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Tracking number.
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Tracking link.
Please allow time for the carrier to scan your package and activate tracking information.
7. Tracking Your Order
When tracking information is available, customers can use the provided tracking number or link to monitor shipment progress.
Tracking statuses may include label created, shipment received, in transit, arrived at facility, out for delivery, and delivered.
Tracking updates are provided by the applicable carrier. Temporary gaps in tracking updates do not necessarily mean that a package has been lost.
If tracking information remains unavailable or appears incorrect, please contact our customer support team with your order details.
8. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please verify your full name, street address, apartment or unit number, city, state, ZIP code, and phone number where requested.
If you notice an address error after placing an order, contact us as soon as possible.
We will make reasonable efforts to assist with address corrections before shipment. However, we cannot guarantee changes after an order has been processed or handed to the carrier.
To the extent permitted by applicable law, additional costs or delays resulting from an incorrect address supplied by the customer may be the customer's responsibility.
9. Shipping Fees
Applicable shipping fees, if any, will generally be displayed at checkout before an order is completed.
Shipping charges may depend on the delivery destination, order size, products purchased, shipping method, carrier charges, and applicable promotions.
Customers should review the shipping charges and available delivery estimates displayed during checkout before completing their purchase.
10. Free Shipping Promotions
Byova may offer free shipping or other shipping promotions from time to time.
Promotional offers may be subject to minimum purchase requirements, eligible products, destination restrictions, promotional periods, or other conditions disclosed with the offer.
Unless otherwise stated, free shipping does not guarantee a specific delivery date.
11. Delivery Delays
Delivery may be affected by:
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Shipping carrier delays.
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Severe weather or natural disasters.
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Holidays and high shipping volumes.
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Incorrect or incomplete addresses.
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Transportation interruptions.
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Carrier service disruptions.
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Other circumstances outside our reasonable control.
If your shipment appears delayed, please review the tracking information first. If the delay continues beyond a reasonable period, contact us with your order number and tracking details.
If we cannot ship an order within the applicable promised timeframe, we will provide the notice, revised shipment information, cancellation option, or refund required by applicable law.
12. Lost Packages
If tracking indicates that your package is lost or the carrier confirms that it cannot be located, please contact us.
We may investigate the shipment with the carrier and review the available information.
Depending on the circumstances, the investigation results, and applicable law, an appropriate resolution may include replacement, reshipment, or refund.
Nothing in this policy limits any rights or remedies available to customers under applicable law.
13. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
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Check your usual delivery location.
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Check with household members, neighbors, or building management, where applicable.
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Review any delivery photograph or note provided by the carrier.
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Contact the carrier if appropriate.
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Contact Byova if the package remains missing.
Please provide your order number and tracking details so that we can review the situation and determine the appropriate next steps.
A carrier's delivered status does not automatically prevent us from reviewing a missing-package report.
14. Damaged Packages or Products
Please inspect your package and product after delivery.
If your product arrives damaged, contact us as soon as reasonably possible.
Please include:
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Your order number.
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Photographs of the outer packaging, if available.
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Photographs of the shipping label, if available.
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Photographs of the damaged product.
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A brief description of the damage.
Please retain the original packaging when practical, as it may help with an investigation or carrier claim.
We will review the information and explain the available next steps, including any replacement, return, or refund applicable under our policies and the law.
15. Incorrect Products
If you receive a product that does not match your order, contact us promptly.
Please provide your order number, the product ordered, the product received, and photographs of the product and packaging where possible.
After reviewing the information, we will provide appropriate instructions and determine an applicable resolution.
Please do not return an incorrect product without receiving return instructions from our support team.
16. Orders Containing Multiple Items
Orders containing multiple products may be shipped together or separately depending on product availability, fulfillment arrangements, warehouse operations, and carrier requirements.
If items ship separately, you may receive separate shipping confirmations and tracking numbers. Deliveries may arrive at different times.
17. Shipping Carriers
Byova may use third-party shipping carriers depending on the order, destination, product, and availability.
Once a package is handed to a carrier, transportation and tracking updates are managed through the carrier's systems.
We will assist with shipping concerns where reasonably possible.
18. Address Changes After Ordering
If you need to change your shipping address after placing an order, contact us as soon as possible.
We will make reasonable efforts to accommodate your request before shipment. Once an order has been processed or handed to a carrier, an address change may no longer be possible.
Additional carrier charges resulting from an approved address change may be the customer's responsibility where permitted by law and where applicable terms have been disclosed.
19. Refused or Undeliverable Packages
Packages may be returned to the sender if an address is incomplete or incorrect, the recipient refuses delivery, the carrier cannot access the delivery location, or delivery cannot otherwise be completed.
If a package is returned to us, please contact customer support to discuss available options.
Additional shipping charges for reshipment may apply where permitted by law and where applicable terms have been disclosed.
Any refund or other remedy required by law remains available.
20. Weather, Holidays, and Unforeseen Events
Severe weather, flooding, hurricanes, winter storms, natural disasters, transportation disruptions, government restrictions, labor disruptions, public emergencies, and unusually high shipping volumes may affect delivery.
During holiday periods and major shopping events, additional processing or transit time may be required.
We recommend placing orders early when purchasing products for a specific occasion or deadline.
21. PO Boxes and Restricted Addresses
Delivery to PO Boxes, military addresses, or other restricted U.S. destinations depends on the carrier and shipping service available for the order.
If a destination cannot be served, we may contact you to discuss an alternative shipping arrangement.
22. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
Cancellation requests may not be accommodated after an order has entered processing or has shipped.
If an order cannot be shipped within the applicable promised timeframe, we will provide any required notice, cancellation option, and refund in accordance with applicable law.
After shipment, requests will be handled under our Return and Refund Policy and applicable law.
23. Shipping and Returns
Shipping matters are covered by this Shipping Policy. Returns, exchanges, and refunds are addressed in our Return and Refund Policy.
Please contact our customer support team for return instructions before sending a product back.
The business contact address listed below is not automatically an authorized return address. Please wait for confirmation and return instructions before shipping any item back.
Nothing in this section limits any rights you may have under applicable law.
24. Contact Us
If you have questions about shipping, delivery, tracking, address changes, delayed packages, or other shipping concerns, please contact us.
Byova
Email: support@byova.shop
Phone: +1 (332) 254-9345
Address: 1010 E 47th St, San Angelo, TX 76903, USA
When contacting us, please include your order number and tracking number, if available, so that we can assist you more efficiently.
25. Shipping Summary
For convenience, our standard shipping process is summarized below:
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Shipping Destinations: United States only.
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Order Processing: Generally 1–2 business days.
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Order Cutoff: 4:00 PM EST (UTC−5).
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Estimated Delivery After Shipment: Generally 3–5 business days.
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Estimated Overall Timeframe: Approximately 4–7 business days.
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Tracking: Provided when available after shipment.
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Customer Support Email: support@byova.shop
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Customer Support Phone: +1 (332) 254-9345
All timeframes are estimates and remain subject to the conditions described in this policy and any requirements under applicable law.
Thank you for choosing Byova. We appreciate your business and are committed to providing a transparent and reliable shopping experience.