Shipping policy

At Byova, we are committed to providing a smooth, reliable, and efficient shipping experience for every customer. We understand the importance of receiving your order on time, and we work diligently to ensure that every package is processed and delivered as quickly as possible.

This Shipping Policy explains our order processing procedures, delivery timelines, shipping coverage, and customer responsibilities.

Order Processing

All orders are processed within 1–2 business days, excluding weekends and public holidays.

Once an order is placed, our fulfillment team begins preparing the shipment. Orders are carefully reviewed, packed, and prepared for dispatch to ensure accuracy and quality.

During peak shopping periods, promotional events, or holiday seasons, processing times may occasionally be extended. In such cases, customers will be notified whenever possible.

Daily Order Cut-Off Time

Orders submitted before 4:00 PM (EST) on business days are generally processed on the same day.

Orders received after the cut-off time will begin processing on the following business day.

Estimated Delivery Time

Most orders are delivered within 3–4 business days after shipment.

Estimated shipping timeline:

• Processing Time: 1–2 Business Days

• Transit Time: 3–4 Business Days

• Total Estimated Delivery Time: 4–6 Business Days

Delivery estimates are provided as guidelines and may vary depending on location, carrier performance, and external circumstances.

Shipping Fees

Byova proudly offers Free Standard Shipping on all orders shipped within the United States.

There are no minimum purchase requirements to qualify for free shipping.

Shipping Destinations

Currently, Byova ships exclusively within the United States.

At this time, international shipping is not available.

We may expand our shipping coverage in the future as our business continues to grow.

Shipment Tracking

After your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking details may take up to 24 hours to become active after the carrier receives the package.

Customers can use the provided tracking number to monitor shipment progress throughout the delivery process.

Address Accuracy

Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate.

If you discover an error in your shipping address, please contact us within 12 hours of placing your order.

Although we cannot guarantee modifications after processing begins, we will make every reasonable effort to assist.

Byova is not responsible for delays, failed deliveries, or lost shipments resulting from inaccurate shipping information supplied by customers.

Lost, Delayed, or Missing Packages

If your package is delayed, lost, or marked as delivered but cannot be located, please contact our support team immediately.

We will:

• Communicate directly with the shipping carrier

• Assist with shipment investigations

• Help locate missing packages

• Work toward an appropriate resolution

Customer satisfaction remains a priority throughout the process.

Delivery Delays

Occasionally, delivery delays may occur due to circumstances beyond our control, including:

• Severe weather conditions

• Transportation disruptions

• Carrier operational delays

• Public holidays

• High seasonal demand

• Natural disasters

• Government restrictions or emergencies

Although we cannot guarantee carrier performance, we are committed to assisting customers whenever shipping issues arise.

Damaged Packages

If your order arrives damaged, please notify us within 5 days of delivery.

To assist with the investigation, please provide:

• Your order number

• Clear photographs of the damaged item

• Photographs of the packaging

After reviewing the claim, we may offer:

• Replacement product

• Store credit

• Partial refund

• Full refund

Depending on the specific circumstances.

Refused or Undeliverable Shipments

Packages returned due to incorrect addresses, failed delivery attempts, refusal by the recipient, or other customer-related reasons may be subject to additional shipping charges before reshipment can occur.

Contact Information

If you have questions regarding shipping, delivery, or order tracking, please contact us.

Byova

Email: info@byova.shop

Phone: +1 (380) 260-3245

Address: 406 Godsey Ct, Houston, TX 77024, United States