FAQs

Frequently Asked Questions

Welcome to Byova. Below are answers to the questions we receive most often. If you need additional assistance, our customer support team is always happy to help.

1. Do you offer free shipping?

Yes! We proudly offer FREE Standard Shipping on all orders delivered within the United States. No minimum purchase is required.

2. How long will it take to receive my order?

Orders are typically processed within 1–2 business days. Once shipped, delivery generally takes 3–5 business days, depending on your location and the shipping carrier.

Estimated Total Delivery: 4–7 Business Days

3. What is your daily order cut-off time?

Orders placed before 4:00 PM EST on business days are generally processed the same day.

Orders placed after 4:00 PM EST, on weekends, or on public holidays will be processed on the next available business day.

4. How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor your shipment at any time.

5. What is your return policy?

We offer a 30-Day Return Policy on eligible items.

To qualify for a return, products must:

  • Be unused and in original condition.
  • Be returned with the original packaging.
  • Include all accessories, manuals, and documentation (if applicable).

For complete details, please visit our Return & Refund Policy page.

6. When will I receive my refund?

After your returned item has been received and inspected, approved refunds are usually processed within 5–10 business days to your original payment method.

Depending on your bank or payment provider, additional processing time may be required.

7. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your Order Number
  • A brief description of the issue
  • Clear photos of the product
  • Photos of the package (if available)

Our support team will review your request and provide the most appropriate solution.

8. Can I change or cancel my order?

Yes, provided your order has not yet entered processing.

Please contact us as soon as possible after placing your order. Once an order has been shipped, it can no longer be canceled.

9. What products does Byova offer?

Byova offers a carefully selected collection of bags and accessories, including handbags, tote bags, shoulder bags, and other stylish and practical everyday bag options.

10. Are my payments secure?

Absolutely.

Your privacy and payment security are extremely important to us. All transactions are processed through trusted payment providers using industry-standard encryption technology.

We accept major payment methods, including:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • JCB
  • Visa Electron
  • Discover
  • Diners Club

Your payment information is processed securely and is never stored on our servers.

11. Do you ship internationally?

Currently, we ship only within the United States.

If international shipping becomes available in the future, we will update our website accordingly.

12. Will I receive an order confirmation?

Yes.

After successfully placing your order, you'll receive an order confirmation email.

Once your order has been shipped, we'll send another email containing your tracking information.

13. What happens if my package is delayed?

While most orders arrive within the estimated delivery time, occasional delays may occur due to weather conditions, holidays, or carrier-related issues.

If your package appears significantly delayed, please contact our customer support team and we'll be happy to assist you.

14. How can I contact Byova?

If you have questions about your order, products, shipping, returns, or anything else, our customer support team is always ready to help.

Contact Information

📧 Email: support@byova.shop

📞 Phone: +1 (438) 619-6117

📍 Address: 525 E McDowell Rd, Phoenix, AZ 85004, United States

Customer Support Hours

Monday – Friday

9:00 AM – 4:00 PM (EST)

We strive to respond to all customer inquiries within 1 business day.

Still Need Help?

If you couldn't find the answer you were looking for, please don't hesitate to contact us. At Byova, we're committed to providing reliable products, secure shopping, fast shipping, and outstanding customer service. We appreciate your trust and look forward to serving you.