FAQs

Frequently Asked Questions (FAQs)

Welcome to the Byova FAQ page. Below you'll find answers to the questions our customers ask most frequently. If you need additional assistance, our customer support team is always happy to help.

 

 

1. Do you offer free shipping?

Yes. Byova offers FREE Standard Shipping on every order shipped within the United States. There is no minimum purchase requirement and no hidden shipping fees.

2. Which locations do you currently ship to?

At this time, we only deliver to addresses located within the United States.

We are working to expand our shipping destinations in the future, and any updates will be announced on our website.

3. How long does order processing take?

Most orders are processed within 1–2 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

4. How long does shipping usually take?

Once your order has been dispatched, delivery generally takes 3–5 business days.

Estimated Total Delivery Time:

  • Processing: 1–2 Business Days

  • Shipping: 3–5 Business Days

  • Total: Approximately 4–7 Business Days

Please note that delivery times may occasionally vary due to weather, holidays, or carrier delays.

5. What is your daily order cut-off time?

Orders placed before 4:00 PM Eastern Standard Time (EST) on business days are generally processed the same day.

Orders placed after the cut-off time, during weekends, or on holidays will be processed on the next available business day.

6. How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.

Tracking information usually becomes available within 24 hours after the carrier scans your package.

7. What is your return policy?

We offer a 30-Day Return Policy for eligible products.

To qualify for a return, items must:

  • Be unused

  • Be in original condition

  • Include the original packaging

  • Include all accessories and manuals (if applicable)

Please review our Return & Refund Policy for complete details.

8. How long does it take to receive a refund?

Once your returned item has been received and inspected, approved refunds are normally processed within 5–10 business days.

Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

9. What should I do if my order arrives damaged or incorrect?

Please inspect your package as soon as it arrives.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your Order Number

  • A description of the issue

  • Clear photos of the product

  • Photos of the shipping package (if available)

Our support team will review your request and provide the best possible solution.

10. Can I cancel or modify my order?

Yes, but only if your order has not yet entered processing or shipment.

Please contact us immediately after placing your order, and we'll do our best to accommodate your request.

Once an order has shipped, it can no longer be canceled.

11. What types of products does Byova offer?

Byova specializes in carefully selected furniture and home essentials designed to combine style, comfort, functionality, and durability.

Our collections are chosen to complement a variety of interior styles while providing long-lasting everyday performance.

13. Do you offer exchanges?

Yes, exchanges are available for products that arrive:

  • Damaged

  • Defective

  • Incorrectly shipped

Please contact our customer support team before returning any item so we can assist you with the exchange process.

14. What happens if my package is delayed?

Occasionally, shipping delays may occur because of weather conditions, carrier issues, holidays, or other unexpected events.

If your package appears to be significantly delayed, please contact us and we'll gladly assist you in checking its delivery status.

15. How can I contact Byova?

If you have questions about your order, shipping, returns, products, or anything else, our customer support team is always ready to assist.

Customer Support

Email: support@byova.shop

Phone: +1 (347) 392-9868

Address: 11907 Laurie Ln, Houston, TX 77024, United States