Refund policy

At Byova, we want every customer to shop with confidence. We take pride in offering quality products and excellent customer service. If for any reason you are not fully satisfied with your purchase, we are committed to providing a fair and transparent return and refund process.

Please review the following policy carefully before requesting a return or refund.

30-Day Return Period

Customers may request a return within 30 days of receiving their order.

To qualify for a return, the product must:

• Be unused and in its original condition

• Be returned in the original packaging

• Include all accessories, manuals, and components

• Be accompanied by proof of purchase or order confirmation

Items that fail to meet these requirements may not be eligible for a refund.

Products Not Eligible for Return

The following items are generally non-returnable:

• Final Sale items

• Gift Cards

• Personalized or custom-made products

• Products showing signs of use

• Products damaged due to misuse, neglect, or improper handling

• Products returned without original packaging

• Products returned outside the approved return period

How to Start a Return

Before sending any item back, customers must first contact our support team to obtain return approval.

Contact Information:

Email: info@byova.shop

Phone: +1 (380) 260-3245

Returns sent without authorization may be refused or experience processing delays.

Return Shipping Responsibilities

Unless the return is due to a damaged, defective, or incorrect item:

• Customers are responsible for return shipping costs

• Original shipping fees are non-refundable

• Trackable shipping services are strongly recommended

Byova cannot be responsible for returns lost during transit.

Return Address

Byova

406 Godsey Ct

Houston, TX 77024

United States

Damaged, Defective, or Incorrect Orders

We carefully inspect products before shipment; however, mistakes can occasionally occur.

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery.

To assist our review, please provide:

• Your order number

• Photos of the product

• Photos of the packaging

After reviewing the claim, we may offer:

• A replacement item

• Store credit

• Partial refund

• Full refund

• Another appropriate resolution

Return Review Process

All returned items undergo inspection upon arrival.

Our team evaluates:

• Product condition

• Eligibility requirements

• Proof of purchase

• Return authorization status

Customers will be notified regarding the approval or denial of their refund request after inspection is completed.

Refund Processing

Approved refunds are issued to the original payment method used during checkout.

Most refunds are processed within 5–10 business days after approval.

Actual posting times depend on your bank, credit card issuer, or payment provider.

Missing or Delayed Refunds

If your refund has not appeared:

• Verify your bank account

• Contact your payment provider

• Check with your credit card company

• Contact your financial institution

Financial institutions may require additional processing time before funds become visible.

If you continue experiencing issues, please contact our support team.

Exchanges

Exchanges are available only for products that arrive:

• Damaged

• Defective

• Incorrect

Customers must contact support before returning products for exchange.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be in processing or shipment and cannot be canceled.

If an order has already shipped, customers may utilize the standard return process after delivery.

Chargebacks and Payment Disputes

Customers are encouraged to contact Byova directly before initiating a chargeback or payment dispute.

Most concerns can be resolved quickly through our customer service team.

Unnecessary chargebacks may delay future support or order processing.

Policy Modifications

Byova reserves the right to update, modify, or replace this Refund Policy at any time.

Changes become effective immediately upon publication on this page.

Contact Us

If you have questions regarding this Refund Policy, please contact us.

Byova

Email: info@byova.shop

Phone: +1 (380) 260-3245

Address: 406 Godsey Ct, Houston, TX 77024, United States