Refund policy

Thank you for shopping with Byova. We value your satisfaction and want you to have a positive shopping experience. This Refund & Return Policy explains the conditions and procedures for returns, exchanges, replacements, refunds, and order cancellations.

By placing an order with Byova, you acknowledge this policy, subject to any rights available to you under applicable law.

1. Return Eligibility

Byova accepts eligible return requests within 30 days from the date your order is delivered.

To qualify for a return, the product should:

• Be unused and in its original condition, except where inspection or handling is reasonably necessary to determine the product's nature, characteristics, or functionality.

• Include the original packaging, where reasonably available and applicable.

• Include the original accessories, parts, manuals, tags, and other materials supplied with the product, where applicable.

• Not have damage, alterations, or modifications caused by the customer beyond reasonable inspection or handling.

• Be accompanied by a valid order number, receipt, order confirmation email, or other reasonable proof of purchase.

Certain products may be subject to additional return conditions disclosed at the time of purchase.

If a returned product does not meet the applicable return conditions, we will review the circumstances and inform you of any available options. Any refusal of a return or adjustment to a refund will be consistent with applicable law.

Nothing in this section limits your rights regarding defective, damaged, incorrect, or misrepresented products.

2. Non-Returnable Items

Certain products may not be eligible for return because of their nature, hygiene requirements, customization, or applicable restrictions.

Depending on the product and the conditions disclosed at the time of purchase, non-returnable items may include:

• Personalized or customized products.

• Products made or modified specifically according to customer requirements.

• Gift cards or store credits, except where otherwise required by law.

• Digital products that have been accessed or downloaded, where returns are legally restricted and the applicable terms were disclosed before purchase.

• Products clearly identified as Final Sale or Non-Returnable before purchase, subject to applicable law.

• Products that cannot reasonably be resold because of legitimate hygiene or safety restrictions, where permitted by law.

These exclusions do not automatically apply to products that arrive defective, damaged, incorrect, or materially different from their descriptions. Such issues will be reviewed in accordance with applicable law.

If you are unsure whether a product is eligible for return, please contact our support team before sending it back.

3. How to Request a Return

Please contact Byova's customer support team before returning any product.

Email: support@byova.shop
Phone: +1 (332) 254-9345

When submitting your request, please include:

• Your full name.

• Your order number.

• The product name.

• The reason for the return.

• The date the order was delivered, if known.

• Clear photographs or videos when relevant, particularly for damaged, defective, incorrect, or materially misrepresented products.

Our support team will review your request and provide the next steps, including applicable return instructions and the designated return address.

Please do not send products to the business contact address listed in this policy unless our team specifically confirms that it is the correct return destination.

We may request reasonable additional information to verify the order or understand the issue. We will not use unnecessary documentation requirements to restrict rights available under applicable law.

4. Return Approval and Instructions

After receiving your return request, we will review the information and notify you whether the return is approved or whether additional information is needed.

If approved, we will provide the relevant return instructions, including the applicable return address and any shipping requirements.

Customers should package returned products securely to reduce the risk of damage during transportation.

We recommend using a shipping service that provides tracking and keeping the shipping receipt until the return has been resolved.

A return request is not considered a completed return until the applicable return process has been followed. However, any required approval process is subject to mandatory consumer rights under applicable law.

5. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return, the circumstances of the order, and applicable law.

• Change of mind or other customer-requested returns: Return shipping costs may be the customer's responsibility where this condition has been appropriately disclosed and is permitted by law.

• Damaged, defective, incorrect, or materially misrepresented products: Please contact us before returning the item. We will review the issue and explain the applicable return shipping arrangements and available remedies.

• Other circumstances: Any applicable shipping charges or deductions will be communicated as appropriate and handled in accordance with applicable law.

Original shipping charges may or may not be refundable depending on the reason for the return, the shipping service provided, and applicable legal requirements.

We will not apply a shipping charge or deduction where doing so would violate applicable law.

6. Damaged or Defective Products

Please inspect your order after delivery. If a product arrives damaged, defective, incomplete, or otherwise fails to conform to the order, contact us as soon as reasonably possible.

Email: support@byova.shop
Phone: +1 (332) 254-9345

Please provide the following information when available:

1. Your order number.

2. A description of the issue.

3. Clear photographs or videos showing the problem.

4. Photographs of the shipping package and packaging, if relevant.

5. Any additional information reasonably necessary to assess the issue.

We may review the available evidence to determine the appropriate resolution.

Depending on the circumstances and applicable law, the resolution may include a replacement, repair where appropriate, refund, return shipping instructions, or another legally appropriate remedy.

If damage appears to have occurred during shipping, please retain the original packaging when reasonably possible until the issue has been reviewed.

Contacting us promptly helps us investigate the issue, but this request does not reduce any mandatory rights or remedies available to you under applicable law.

7. Incorrect Products or Missing Items

If you receive a product different from the one ordered, or your order is missing an item or component, please contact our support team.

Please include:

• Your order number.

• A description of the discrepancy.

• Clear photographs of the product or package, if applicable.

After reviewing the information, we will explain the available resolution. Depending on the circumstances, this may include sending the correct item, arranging a replacement, providing return instructions, or issuing a refund.

Please contact us before returning an incorrect product so we can provide appropriate instructions.

Any remedy required by applicable law will remain available regardless of the procedure described in this section.

8. Refund Processing

When an eligible returned product is received, we will inspect it where appropriate and notify you of the outcome of the return review.

If a refund is approved, it will generally be issued to the original payment method used for the purchase, subject to applicable law and payment-provider requirements.

After we initiate a refund, it may take approximately 5–10 business days for the funds to appear in your account. The actual time may vary depending on your bank, card issuer, payment provider, or financial institution.

The 5–10 business day estimate refers to the period after the refund has been initiated. Return shipping, delivery, inspection, or other processing steps may require additional time.

If a refund is legally required, this estimate does not extend any mandatory deadline under applicable law.

We will notify you if additional information is reasonably required to process your refund.

9. Partial Refunds and Product Condition

A partial refund will not be imposed automatically simply because original packaging is missing or a product has been opened.

Where permitted by law, a partial refund or deduction may be considered when there is a legitimate and legally recognized basis, such as:

• Missing components that were supplied with the product.

• Damage caused by handling beyond what is reasonably necessary to inspect the product.

• A reduction in product value for which the customer is legally responsible.

Any adjustment will be assessed individually, explained to the customer, and supported by the circumstances of the return.

We will not make deductions prohibited by applicable law or penalize customers for reasonable inspection of a product.

Defective, damaged, incorrect, or misrepresented products will be handled in accordance with applicable consumer rights.

10. Exchanges and Replacements

Exchanges and replacements may be available depending on the product, inventory, and circumstances of the request.

If you would like an exchange or replacement, please contact us with your order number and the details of the requested change.

For damaged, defective, or incorrect products, we will review the issue and determine an appropriate remedy under applicable law.

If a replacement is unavailable, we will communicate the available alternatives. Where a refund or another remedy is legally required, the unavailability of a replacement will not remove that right.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Email: support@byova.shop
Phone: +1 (332) 254-9345

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible through the standard cancellation process. In that situation, you may need to follow the applicable return procedure.

A cancellation request is not confirmed until Byova communicates its confirmation, unless applicable law provides otherwise.

Nothing in this section limits any statutory cancellation or withdrawal rights that apply to your purchase.

12. Refused or Undeliverable Packages

If a package is returned to the sender because it was refused, the shipping address was incomplete or incorrect, the recipient was unavailable, or delivery was otherwise unsuccessful, please contact our support team.

Depending on the circumstances, additional shipping charges may apply if you request redelivery. Any applicable charge will be communicated before the redelivery is arranged, where reasonably practicable.

If you request a refund for an undeliverable package, the refund will be assessed based on the circumstances, the services provided, any applicable shipping costs, and applicable law.

Any deduction for shipping, return-to-sender charges, or other costs must be legally permitted and appropriately disclosed. We will not deduct costs where the deduction is prohibited by law or where the circumstances require a different remedy.

If the delivery failure resulted from an error attributable to Byova or its fulfillment arrangements, we will review the issue accordingly.

13. Late or Missing Refunds

If your approved refund has not appeared in your account, please follow these steps:

1. Check your bank or payment account.

2. Contact your card issuer or payment provider to ask whether the refund is pending.

3. Allow approximately 5–10 business days after the refund has been initiated, where applicable.

4. If the refund still does not appear, contact Byova at support@byova.shop.

Please include your order number and any available refund confirmation details so we can investigate the matter.

If the refund has been initiated successfully, we may help you identify the payment reference or other information needed to follow up with your payment provider.

14. Sale Items

Sale items may be eligible for return under the same general conditions as other products unless the item was appropriately identified as Final Sale or Non-Returnable before purchase and the restriction is permitted by applicable law.

For eligible sale items, refunds will generally be based on the actual price paid for the returned product, taking into account any applicable discounts and legally permitted adjustments.

Mandatory consumer rights relating to defective or misrepresented sale products remain unaffected.

15. Promotional Discounts and Coupons

If an order was purchased using a promotional code, coupon, bundle offer, or other special pricing arrangement, the refund will be calculated according to the applicable promotion terms and relevant law.

If a partial return changes the order's eligibility for a discount, the effect on the refund will depend on the promotion's disclosed terms.

Any recalculation must be transparent, consistent with the terms presented at purchase, and permitted by applicable law.

We will not apply undisclosed penalties or deductions that are inconsistent with the customer's legal rights.

16. Bundles and Multi-Item Orders

Products sold together as a bundle or multi-item promotional offer may have specific return conditions disclosed at the time of purchase.

Depending on the offer, a return may require the entire bundle or only the affected item. The applicable conditions will depend on the product, the promotion terms, and applicable law.

If components that were supplied as part of a bundle are missing, this may affect the refund calculation where legally permitted.

If a bundle contains a defective, damaged, incorrect, or misrepresented item, please contact us so we can assess the issue and determine the appropriate remedy.

17. Return Inspection

Returned products may be inspected to verify their condition, contents, and correspondence with the original order.

Where appropriate, inspection may include checking:

• Product condition and functionality.

• Original accessories and components.

• Packaging and tags, where relevant.

• Serial numbers or other identifying details, where applicable.

Any decision to refuse a return or adjust a refund will be based on the disclosed return conditions, the facts of the case, and applicable law.

We will not rely on an inspection requirement to deny a remedy that is legally required.

18. Fraudulent or Abusive Return Activity

Byova may investigate suspected fraudulent or abusive return activity where there is a reasonable basis to do so.

Examples may include:

• Returning products that were not purchased from Byova.

• Providing knowingly false information about an order.

• Returning a different product from the one purchased.

• Making fraudulent claims regarding delivery, product condition, or payment.

• Repeated attempts to obtain unauthorized refunds.

Where permitted by law, we may decline fraudulent claims or take appropriate action concerning future transactions.

We will assess return requests individually and will not treat a legitimate complaint, a valid refund request, or the exercise of consumer rights as fraud merely because a customer requests a return or refund.

19. Proof of Purchase

A valid order number, receipt, order confirmation email, or other reasonable evidence of purchase may be requested to verify a return or refund.

If the original order number is unavailable, please contact our support team with any other information that may help identify the transaction.

We will assess reasonable alternative proof of purchase where appropriate, subject to applicable verification and legal requirements.

20. Refund Method

Approved refunds will generally be issued to the original payment method used for the order.

Refunds to another payment method may not always be possible because of payment-provider restrictions, security requirements, or applicable law.

If the original payment method is no longer available, please contact our support team. We will review the available options and explain any alternative method that may be permitted.

We will not require a refund method that would violate applicable law or payment-provider requirements.

21. Privacy and Return Information

Information submitted as part of a return, exchange, or refund request will be handled in accordance with Byova's Privacy Policy and applicable law.

We may use relevant order details, contact information, photographs, and other information reasonably necessary to verify the purchase, investigate the issue, communicate with you, and process the requested remedy.

Please do not send payment card numbers, passwords, or other unnecessary sensitive information when submitting a return request.

22. Legal Consumer Rights

This policy is intended to explain Byova's general return and refund procedures. It does not replace or restrict any mandatory consumer rights that apply to your purchase.

Where applicable law provides rights relating to defective products, refunds, repairs, replacements, cancellations, delivery, or other consumer protections, those rights remain in effect.

If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will take precedence.

Nothing in this policy is intended to waive rights that cannot legally be waived or limited.

23. Policy Changes

Byova may update this Refund & Return Policy from time to time to reflect changes in its procedures, products, or legal requirements.

When an updated version is published, the revised policy will appear on this page with an updated Last Updated date.

Changes will apply as permitted by applicable law. We will not use a policy update to remove rights that already apply to a completed purchase.

Customers are encouraged to review this page periodically.

24. Contact Us

If you have questions about this Refund & Return Policy, need assistance with a return, or would like to discuss a refund, exchange, replacement, or product issue, please contact us.

Byova

Email: support@byova.shop
Phone: +1 (332) 254-9345
Address: 1010 E 47th St, San Angelo, TX 76903, USA

For faster assistance, please include your order number and a brief description of your request.

Please note that the business address listed above is provided for contact purposes. It should not be treated as a return shipping address unless our support team confirms that it is the appropriate destination for your return.

Thank you for choosing Byova. We appreciate your business and will make reasonable efforts to address your concerns fairly and transparently.