Refund policy

At Byova, customer satisfaction is our highest priority. We take great pride in the quality of our products and want you to shop with complete confidence. If, for any reason, you are not fully satisfied with your purchase, we're here to help make the return and refund process as straightforward as possible.

Please read this policy carefully before requesting a return.

30-Day Return Policy

You may request a return within 30 calendar days from the date your order is successfully delivered.

To qualify for a return, the item must meet the eligibility requirements outlined below.

Unfortunately, requests submitted after the 30-day return period cannot be accepted.

Return Eligibility

To be eligible for a return or refund, your item must:

  • Be unused and in its original condition.

  • Be free from scratches, stains, or signs of wear.

  • Be returned in the original manufacturer packaging.

  • Include all original accessories, manuals, labels, inserts, and packaging materials (if applicable).

  • Not be damaged due to misuse, improper installation, negligence, or accidental damage.

Items returned without meeting these conditions may not qualify for a refund.

Non-Returnable Items

For safety, hygiene, and product integrity reasons, the following items cannot be returned:

  • Gift Cards

  • Clearance or Final Sale products

  • Personalized or Custom-Made items

  • Products showing signs of misuse, abuse, alteration, or accidental damage

  • Items damaged through normal wear and tear

  • Products returned without original packaging when required

How to Start a Return

If you would like to request a return, please contact our customer support team before sending your item back.

When contacting us, please include:

  • Your Order Number

  • Full Name

  • Email Address used for the purchase

  • Reason for the return

  • Photos of the item if it is damaged, defective, or incorrect

Our support team will review your request and provide detailed return instructions.

Please do not return items without receiving return authorization from Byova.

Refund Process

After your returned package arrives at our facility, our team will inspect the item to ensure it meets our return requirements.

If your return is approved:

  • Your refund will be issued to your original payment method.

  • Refund processing generally takes 5–10 business days after approval.

  • Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

You will receive an email confirmation once your refund has been processed.

Partial Refunds

In certain situations, only a partial refund may be granted if the returned item:

  • Is not in its original condition.

  • Is missing components or accessories.

  • Shows signs of use beyond what is necessary for inspection.

  • Is returned with damaged packaging that affects resale value.

Each case is evaluated individually by our returns team.

Return Shipping Costs

If the return is the result of:

  • Receiving a defective product

  • Receiving a damaged item

  • Receiving an incorrect item

Byova will cover the return shipping costs or provide an appropriate replacement at no additional cost.

If the return is requested because of:

  • Ordering the wrong item

  • Selecting the wrong color or size

  • No longer wanting the product

  • Personal preference

The customer may be responsible for return shipping costs unless otherwise stated.

Original shipping charges, if any, are generally non-refundable.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately after it arrives.

If your package is damaged during shipping, contains a defective item, or you receive the wrong product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Order Number

  • Description of the issue

  • Clear photographs of the product

  • Photos of the packaging (if applicable)

Our support team will carefully review the information and determine the most appropriate solution, which may include a replacement, refund, or other resolution.

Exchanges

We currently offer exchanges only in the following situations:

  • Item arrived damaged

  • Manufacturing defect

  • Incorrect product shipped

Exchange requests must be approved by our customer support team before the item is returned.

We do not offer exchanges for personal preference, incorrect ordering decisions, or change-of-mind purchases.

Order Cancellation

Orders may be canceled free of charge if they have not yet entered processing or shipment.

Once an order has been processed or shipped, cancellation is no longer possible.

If you no longer wish to keep the item after delivery, you may request a return in accordance with this Return & Refund Policy.

Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account again.

  2. Contact your credit card company, as processing times may vary.

  3. Contact your bank for additional information regarding pending transactions.

If you have completed these steps and still have not received your refund, please contact our support team for assistance.

Policy Updates

Byova reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

Any revisions become effective immediately after being published on this page. We encourage customers to review this policy periodically before making a purchase.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order, please feel free to contact us.

Byova Customer Support

Email: support@byova.shop

Phone: +1 (347) 392-9868

Address: 11907 Laurie Ln, Houston, TX 77024, United States