Privacy policy

At Byova (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or make a purchase from https://byova.shop (the “Site”).

By using our Site, you acknowledge the practices described in this Privacy Policy, subject to any rights you may have under applicable law.

1. Personal Information We Collect

Depending on how you interact with our Site, we may collect the following categories of personal information:

  • Contact information: Your name, email address, telephone number, billing address, and shipping address.

  • Order information: Products purchased, order details, returns, refunds, and related customer service communications.

  • Payment information: Payment-related information processed through Shopify and our payment providers. We generally do not receive or store complete payment card details ourselves.

  • Account information: Login details and other information associated with a customer account, if you create one.

  • Communications: Information you provide when contacting customer support, submitting a review, or sending us a message.

  • Technical information: Certain information may be collected automatically by Shopify or your browser, such as your IP address, device and browser information, and interactions with the Site, as necessary for site operation, security, and troubleshooting.

The information collected depends on the features you use and the settings and services enabled on our store.

2. How We Collect Information

We may collect personal information:

  • Directly from you when you place an order, complete a form, contact us, or otherwise interact with the Site.

  • Automatically through the operation of our online store, including certain cookies and similar technologies used by Shopify.

  • From service providers that help us process payments, fulfill orders, deliver shipments, or provide customer support.

  • From other sources where permitted by applicable law.

3. How We Use Your Information

We may use personal information to:

  • Process, confirm, fulfill, and deliver your orders.

  • Process payments, refunds, returns, and exchanges.

  • Communicate with you about purchases, shipping, customer support, or important service updates.

  • Maintain, operate, secure, and improve our Site.

  • Detect, investigate, and help prevent fraud, unauthorized transactions, and other harmful activities.

  • Maintain business records and comply with legal obligations.

  • Send promotional communications where permitted by law and, when required, with your consent.

You may unsubscribe from promotional emails using the unsubscribe link included in those messages. You may still receive essential transactional or service communications.

4. Cookies and Similar Technologies

Our store is hosted on Shopify. Shopify and certain store functions may use cookies or similar technologies to support essential shopping functions, maintain security, remember preferences, and help the Site operate properly.

At this time, we do not intentionally use separate third-party analytics or advertising tracking apps or pixels, based on the information provided to us. Shopify or other services necessary to operate the store may nevertheless process certain technical information or use their own technologies.

If we add analytics, advertising, or other tracking tools in the future, we will review and update this Privacy Policy and any applicable consent or privacy settings as appropriate.

You can manage cookies through your browser settings. Blocking certain cookies may affect the operation of some Site features.

5. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business, including:

  • Shopify: To host and operate our online store.

  • Payment providers: To process payments and related transactions.

  • Shipping and fulfillment providers: To prepare, ship, deliver, and track orders.

  • Technology and service providers: To support store operations, security, customer service, and communications.

  • Professional advisers: Such as legal, accounting, or other advisers where necessary.

  • Legal authorities: When required by law or when disclosure is reasonably necessary to protect our rights, customers, or business.

We do not disclose personal information to third parties for their own purposes except as described in this Policy or as otherwise permitted by law.

We do not intentionally use separate third-party advertising tracking pixels at this time. If our practices change, we will update this Policy as appropriate.

6. Shopify’s Role

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer products and process orders.

Information submitted through our Site may be processed by Shopify and its service providers to operate the store, complete transactions, maintain security, and provide related services. Shopify may also process information according to its own privacy practices and applicable terms.

For more information, you can review Shopify’s Consumer Privacy Policy at:

https://www.shopify.com/legal/privacy/consumers

7. Payments

Payments made through our Site are handled by Shopify and/or the payment providers available at checkout.

Payment providers may collect and process payment information according to their own privacy policies and security practices. Please review the relevant provider’s terms and privacy information when using its payment services.

8. Order Fulfillment and Shipping

To fulfill your order, we may share relevant information, such as your name, shipping address, contact details, and order information, with shipping carriers and other service providers involved in preparing or delivering your purchase.

These parties may process your information to provide their services and meet their legal obligations.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including processing orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods vary depending on the type of information and the reason it was collected. When information is no longer reasonably necessary, we will take appropriate steps to delete it, destroy it, or otherwise handle it as permitted by applicable law.

10. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information is completely secure. We cannot guarantee absolute security.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate personal information.

  • Request deletion of certain personal information.

  • Obtain a copy of certain personal information in a portable format.

  • Opt out of certain processing activities where applicable.

  • Withdraw consent where processing is based on consent.

  • Appeal a decision we make about a privacy request where the law provides that right.

These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before responding to a request.

To submit a privacy request, contact us using the details in the “Contact Us” section below.

12. U.S. State Privacy Laws

Certain U.S. state privacy laws provide residents with additional rights regarding personal information, subject to eligibility requirements and applicable exceptions.

Depending on the law that applies to you, these rights may include access, correction, deletion, data portability, and the right to opt out of certain sales, targeted advertising, or profiling activities.

We do not intentionally use separate third-party advertising tracking apps or pixels at this time, based on the information provided to us. This statement does not determine whether any processing by Shopify or another service falls within a particular legal definition of a sale, sharing, targeted advertising, or other regulated activity.

If you wish to exercise a privacy right, contact us at support@byova.shop. We will review and respond to requests in accordance with applicable law.

We will not unlawfully discriminate against you for exercising privacy rights available to you.

13. Do Not Track and Browser Privacy Signals

Some browsers offer privacy signals or settings intended to communicate a user’s tracking preferences. Their effects can vary by browser, service, and applicable law.

Where applicable law requires us to recognize a particular privacy signal, we will handle it as required by that law.

14. Email Communications

If you receive marketing emails from us, you may opt out at any time by using the unsubscribe link included in the email.

Even after opting out of marketing emails, we may continue to send necessary communications relating to your orders, transactions, customer service requests, or other non-promotional matters.

15. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13 without legally required authorization.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

Where applicable law provides additional protections for children or minors, we will comply with those requirements.

16. Third-Party Websites

Our Site may contain links to third-party websites or services. We do not control and are not responsible for the privacy practices, content, or security of those third parties.

When you visit a third-party website or use an external service, its own privacy policy and terms may apply.

17. International Data Processing

Your personal information may be processed or stored in the United States or other locations where Shopify and our service providers operate.

Where required by applicable law, appropriate measures will be taken for international transfers of personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, store features, service providers, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent.

We encourage you to review this Policy periodically.

19. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you can contact us:

Store Name: Byova
Email: support@byova.shop
Phone: +1 (332) 254-9345
Mailing Address: 1010 E 47th St, San Angelo, TX 76903, USA
Website: https://byova.shop

Please include enough information for us to understand and respond to your request. We may ask you to verify your identity where appropriate.